ITSM Installer

Automated installer for iTop and GLPI IT Service Management solutions on Windows

ITSM Installer

ITSM (IT Service Management) is a structured approach to designing, implementing, managing and optimizing information technology services within an organization. This package includes two open source web applications designed for ITSM: iTop and GLPI.

Overview

iTop

All-in-one, open-source ITSM platform with customizable CMDB, incident management, and ITIL-compliant workflows

GLPI

Comprehensive ITSM solution combining inventory management, help desk, and IT asset management with extensible plugins

Supported Versions

ITSM Solutions

• GLPI - Version 11.x or later
• iTop - Version 3.2.x or later

Supported Stacks

The installer supports these web server stacks:

WampServer

WampServer v3.3.x x64

Installation path: %HOMEDRIVE%\wamp64

Download WampServer

XAMPP

XAMPP v8.2.x x64

Installation path: %HOMEDRIVE%\xampp

Download XAMPP

Uniform Server

Uniform Server v15.x ZeroXV (UZero)

Installation path: %HOMEDRIVE%\UniServerZ

Download Uniform Server

Dependencies

The installer includes all required dependencies:

• Microsoft Visual C++ Redistributable Runtimes
• Graphviz v14 x64
• APCu v8.3 x64 ts

Download

File	OS	Size
itsm.exe (.zip)	Windows 10/11 x64	158.2 MB

Installation

Before Installing: Stop Apache/MySQL services if they are currently running to avoid conflicts.

1. Prepare System

   1. Disable Antivirus, Antimalware, and SmartScreen temporarily
   2. Close all applications
   3. Verify system date and time are correct
   4. Stop any running Apache/MySQL services
2. Extract and Run

   1. Unzip itsm.exe (.zip) to your desktop
   2. Double-click the executable
   3. Accept privileged execution when prompted
3. Select ITSM Solution

   Choose either iTop or GLPI when the selection dialog appears

   

4. Select Stack

   Choose your installed stack (WampServer, XAMPP, or UniServerZ)

   

   The installer will automatically detect the stack at the standard installation path.

5. Wait for Installation

   The installer will deploy your selected ITSM solution with all dependencies and configurations.

   

6. Complete Setup

   When installation completes, you’ll see a success message.

   

   Important: Start Apache/MySQL services before proceeding to configuration.

Post-Installation

Desktop Shortcuts

The installer creates desktop shortcuts for easy access:

iTop

First Launch:

• Double-click iTop Wizard.url to start the setup wizard
• Complete the iTop configuration wizard
• Delete the iTop Wizard.url shortcut after setup

Subsequent Access:

• Use iTop.url to access the login page
• Enter credentials configured during setup

GLPI

All Access:

• Use GLPI.url for both initial setup and regular access
• The same shortcut works for configuration and daily use

If shortcuts don’t open in your browser, close the browser completely and try again.

Configuration Wizards

Detailed setup guides are available on your desktop:

• iTop Wizard PDF
• GLPI Wizard PDF

Access Configuration

iTop IP/Port Access

To access iTop via IP address or custom port, download and run the configuration script:

# Download the script
Invoke-WebRequest -Uri "https://raw.githubusercontent.com/maravento/vault/master/itsm/scripts/itopconf.ps1" -OutFile "itopconf.ps1"

# Run with PowerShell (Windows 10)
Right-click itopconf.ps1 → "Run with PowerShell"

# Windows 11 - If needed, enable script execution:
Set-ExecutionPolicy Unrestricted -Scope CurrentUser -Force
# Run the script, then restore policy:
Set-ExecutionPolicy Restricted -Scope CurrentUser -Force

Access Examples:

http://localhost/itop/web/pages/UI.php
http://localhost:8080/itop/web/pages/UI.php
http://192.168.1.10/itop/web/pages/UI.php
http://192.168.1.10:8080/itop/web/pages/UI.php

GLPI IP/Port Access

GLPI works without additional configuration. Access examples:

http://localhost/glpi
http://localhost:8080/glpi
http://192.168.1.10/glpi
http://192.168.1.10:8080/glpi

Port changes must be configured in the Apache vhost configuration.

Troubleshooting

Installation Messages

Message	Meaning
	Installation was canceled or an error occurred
	No supported stack detected
	Incompatible operating system

Browser Proxy Issues

If you cannot access the startup or configuration URL, check browser proxy settings or run:

netsh winhttp import proxy source=ie

Service Issues

Remember to:

• Stop Apache/MySQL services before installation
• Start Apache/MySQL services after installation

System Requirements

• OS: Windows 10/11 x64
• RAM: Minimum 4GB recommended
• Disk Space: At least 2GB free space
• Prerequisites: One of the supported stacks installed

Telemetry

The installer sends anonymous installation completion data for statistical purposes only. No personal data is collected.

Example telemetry:

Package Installation
Hostname=DESKTOP-AJ4JSC8
User=Usuario
Date=mié. 13/11/2024 Time= 6:44:17,39
Status=Installed
Package: ITSM

License Information

Software	License
iTop
GLPI

Additional Resources

iTop Requirements

Official iTop installation requirements

GLPI Prerequisites

Official GLPI prerequisites guide

Disclaimer: Maravento Studio has no relationship with iTop or GLPI developers. This installer is an open source project sponsored by Uniopos SAS. Only the sponsor may use it for commercial purposes.